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9/11 Memorial Tickets and Tours

9/11 marked a turning point in the history of the United States and its Memorial and Museum are the best tribute to its victims and heroes.

Alex Grande

Alex Grande

6 min read

9/11 Memorial Tickets and Tours

Tribute to the victims of 9/11 at Ground Zero | ©Hellotickets

Ground Zero and the 9/11 Memorial are awe-inspiring, but give you a context to New York 's more recent history that will change your view of the event that shocked the world. The 9/11 Museum also explores in more depth the social and political consequences of 9/11.

In memory of the 9/11 attacks, today you can visit the Museum, the Memorial, Ground Zero and the World Trade Center. Here's how to visit the 9/11 Memorial and the 9/11 Museum.

Queue-free entry
9/11 Museum Tickets (Audio guide included)

Skip the queues at the 9/11 Museum

The most convenient and economical way to access the 9/11 Museum is to purchase these tickets online and in advance.

From £19 at Hellotickets

One thing you should know before you go to Ground Zero is that the 9/11 Memorial and the 9/11 Museum are different things. The 9/11 Memorial is a memorial located on the foundations of what used to be the Twin Towers, and the 9/11 Museum is an underground facility underneath Ground Zero that houses an exhibit about the 9/11 attacks and their aftermath.

To visit the 9/11 Museum, all you need to do is purchase this ticket. When booking your tickets, you will need to select a time slot in which to visit the museum, which is usually about two and a half hours from opening time.

With the Museum's APP, as well as accessing interactive parts of the exhibition that you cannot see in any other way, you will be able to listen to a complete audio guide in Spanish so that you don't miss anything. Once you have booked your ticket, you will receive it by email and you just need to present it on your mobile phone at the entrance and go through the security checkpoint to enter the Museum.


What you will see at the 9/11 Memorial

St. Pauls Chapel, which survived the attacks| ©Hellotickets
St. Pauls Chapel, which survived the attacks| ©Hellotickets

The World Trade Center is now a park of oak trees in the centre of which stand the twin fountains that make up the 9/11 Memorial, where water cascades down in a waterfall. In tribute to the victims of the 9/11 terrorist attacks, the names of those who lost their lives that day are engraved on the outer edges of the fountains.

The fountains and the names of the victims are illuminated at night, giving the place a special atmosphere.

Where the 9/11 Memorial and Museum are and how to get there

Map of Lower Manhattan showing the 9/11 Memorial and Museum
Map of Lower Manhattan showing the 9/11 Memorial and Museum

To get to Ground Zero, located at 180 Greenwich Street, I recommend taking the underground to the World Trade Center train station, or go to Chambers Street station.

How to access the 9/11 Museum with New York Pass and other passes

Access to One World Trade Center with the Explorer Pass| ©Hellotickets
Access to One World Trade Center with the Explorer Pass| ©Hellotickets

Remember that admission to the 9/11 Museum is included in the main tourist passes in the city: New York CityPass, New York Explorer Pass, The New York Pass, Sightseeing Pass. If you buy one of these passes, you will still be able to enter the museum, although you will not have the depth that a local guide's commentary will add to your visit.

Book a New York Pass

What a visit to the 9/11 Museum is like

9/11 Memorial
9/11 Memorial

You will enter the 9/11 Museum through a pavilion located in the Memorial. You will descend into the underground facility where the first thing you will see is Virgil's quote, "No day shall erase you from the memory of time" in the room known as Memorial Hall.

As you move through the space beneath the World Trade Center, you will pass into Foundation Hall, the main hall of the Museum, the most prominent feature of which is the 'Last Column'. This was the last piece of the Twin Towers rubble to be removed, and is covered with inscriptions and signatures of those who participated in the recovery effort at Ground Zero.

What the museum exhibits are like

Radio and TV antenna segment
Radio and TV antenna segment

The museum's two main exhibitions are In Memoriam, which pays tribute to the victims of the 2001 terrorist attacks and the 1993 World Trade Center bombing, and September 11, 2001, a minute-by-minute chronology of what happened that day and a reflection on how the world we live in today has been shaped by the attacks on the Twin Towers.

Throughout the museum, you will find a collection of 60,000 objects salvaged from the rubble of the Twin Towers that tell the story of 9/11 through various perspectives, including first-person accounts, documents, and belongings.

Book your visit to the 9/11 Museum

9/11 Memorial and Museum opening hours

Both the 9/11 Memorial and the 9/11 Museum are open every day of the week (except on 11 September, when they are closed to the public for a memorial service). The 9/11 Memorial and 9/11 Museum are open Friday and Saturday from 9:00 am to 9:00 pm (last admission at 7:00 pm), and Thursday through Sunday from 9:00 am to 8:00 pm (last admission at 6:00 pm).

When to go

I recommend that you visit the Museum at opening time to experience the solemnity and intimacy of the exhibition. If there is one criticism of the museum, it is that its minimalism and the atmosphere it tries to create are not entirely compatible with tourist crowds.

Practical information for your visit

9/11 Memorial
9/11 Memorial
  • Try to get to Ground Zero as early as possible, to avoid the crowds and have a more personal and peaceful experience. The place is worth it. Alternatively, you can visit the Memorial at night to experience a more secluded atmosphere.
  • Visiting the Memorial is always free, but you can also enter the Museum for free on Thursdays from 17:00.
  • You can take photos both at the Memorial and in the Museum.

Alex's Traveller Tip

You can go deeper into your visit to the 9/11 Museum with the augmented reality app 'Explore 9/11'.

A bit of history: 11 September 2011

Tribute to the victims| ©Hellotickets
Tribute to the victims| ©Hellotickets

I can hardly forget that Tuesday in September when, having returned home from school with my brother, we turned on the television as usual to play the video game console, but never got round to changing the channel: we were absorbed in watching the images of the Twin Towers collapsing in a cloud of black smoke, which the news repeated over and over again.

We had not long returned to Madrid after living in New York for nearly seven years, so those images came from the place we still considered home.

Chances are, if you're reading this, you also have a story to tell about 9/11. If you weren't in New York, chances are you were caught at home, watching the news in complete shock like me. If you lived in New York, your story will be very different, and it is precisely this story that is told at the 9/11 Memorial and Museum in New York.

Book your visit to the 9/11 Museum

Where to eat in the 9/11 Memorial and Museum Area

Being in the middle of the Financial District, there are not too many restaurants in the 9/11 Memorial and Museum area, but there are a couple of places worth visiting:

  • Delmonico's - A relatively expensive steakhouse but has a pretty high rating on TripAdvisor.
  • Leo's Bagels - A place where you'll find the typical New York Bagel that I recommend to everyone I know who travels to New York.
  • If you're looking for something quick, The Oculus has a lot of restaurants and fast food chains (like in any shopping mall in the US): Starbucks, Dunkin Donuts, Eataly, Shake Shack...

The Oculus

Inside the Oculus| ©Hellotickets
Inside the Oculus| ©Hellotickets

Speaking of The Oculus, I recommend that you stop by and take advantage of your visit to the World Observatory. It is a building with a very particular design, which houses the World Trade Center train station and a shopping centre where you will find shops, restaurants and cafes.

If you love photography or are looking for the best photos for your Instagram, it's the perfect place to add to your list of New York must-sees. The Oculus is open from 10am to 8pm Monday to Saturday and 11am to 7pm on Sundays.

Other interesting tours in New York

If you want to expand your knowledge of New York's history, culture and most interesting places, I recommend you take three of its most outstanding tours: the Harlem Tour, the Contrasts Tour and the Upper and Lower Manhattan Tour.

Here are the practical guides I've written for each of them in case you'd like to take a look at them before organising your visit: New York Contrasts Tour, Upper and Lower Manhattan Tour and Gospel Mass and Harlem Tours.

Frequently asked questions

  • What is the best time to visit the 9/11 Memorial?

    Due to the level of detail that most tour guides go into, we recommend that you choose a time that also gives you the opportunity to see the rest of the area, including the museum, before it closes. The average tour of the Memorial usually lasts 2 hours.

  • Do I need a ticket to visit the 9/11 Memorial?

    The 9/11 Memorial is open to the public, so you do not need a ticket. Most tours refer to "9/11 Memorial tickets" as a reservation for a guided tour or tickets to the 9/11 Museum.

  • What is the difference between the 9/11 Memorial and the 9/11 Museum?

    The 9/11 Memorial is open to the public, and is a memorial consisting of two pools located in the foundations of the Twin Towers, while the 9/11 Museum houses an exhibition on the events of 9/11 for which you need a ticket.

  • What other places are related to the 9/11 Memorial?

    Each tour is unique, so depending on the day you will visit St. Paul's Cathedral, the Firemen's Memorial, Brooks Brothers, the Survivor Tree, the Oculus, or the Millennium Hotel, all of which have their own history in the events of 9/11.